Frequently asked questions
1. How do I check which iPad model I have?
Go to Settings → General → About on your iPad. Look for the Model Name or Model Number, then match it with the compatibility list on our product page.
2. How can I reach your support team?
You can contact our support team anytime via email at hello@solusofficialsite.com or through the contact form on our website. We’re happy to help with orders, setup, or compatibility questions.
3. How do I pair or connect the keyboard?
We offer two connection types:
- Bluetooth Keyboard Case: Turn on the keyboard, then go to iPad Settings → Bluetooth and select the keyboard to pair.
- Magnetic Data-Connection Keyboard Case: Attach your iPad to the case using the magnetic connector. It connects automatically, no Bluetooth pairing needed.
4. Do you accept returns or exchanges?
Yes. We offer a 30-day return or exchange policy. Email hello@solusofficialsite.com within 30 days of delivery and we’ll help you with the next steps.
5. Can I track my shipping or delivery status?
Yes. Once your order ships, you’ll receive an email with a tracking number so you can check delivery status anytime.
6. What if my order arrives damaged or the wrong item is sent?
Please email hello@solusofficialsite.com as soon as possible with your order number and clear photos. We’ll arrange a replacement or refund quickly.